Shipping policy

Shipping policies

At Elitee, we pride ourselves on providing a smooth and reliable shipping experience to all of our customers throughout the United States. Please see our shipping policy below.

1. Shipping Carrier Costs and Destinations

Our Shipping Partners

We primarily ship orders via the United States Postal Service (USPS). We may also use UPS or FedEx for the fastest and most reliable delivery depending on package size, weight, and destination.

Carrier Special Request

If you have a preferred shipping carrier, please make a note of this at checkout or contact our customer support team right after you have placed your order. We will try our best to honor your request when possible.

Price Shipping

We are proud to offer FREE Standard Shipping on all orders within the US. *No extra shipping charges will be added at checkout.

Shipping to Destination

We only ship within the United States at this time, including qualifying P.O. Box addresses and APO/FPO military addresses that are serviced by the U.S. Postal Service.

2. Order processing and delivery time

Cut-Off Time for Orders

Monday - Friday | 5:00 PM EST.

Orders placed after the cut-off time will be processed the next business day.

Processing Times

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays and weekends).

Includes payment verification, quality inspection, packaging, and shipment preparation.

Shipping Time

Standard shipping delivery is usually 7-12 business days from when it is shipped.

Estimated Total Delivery Time

Customers usually receive their orders within 8-15 business days of purchase.

Delivery times are estimates and may be affected by weather, delays by the carrier, or other factors outside of our control.

3. Taxation

All product prices displayed on Elitee include applicable taxes where required by law. No extra tax will be added at checkout unless otherwise stated.

4. Track the shipment

You will receive a shipping confirmation email once your order has shipped with the following information:

Your tracking number is
Carrier info
Tracking link for your delivery

Tracking information will be available in the carrier’s system within 24-48 hours.

If you do not get tracking info within 3 business days from your order, please contact our support team.

5. Lost, Delayed or Damaged Packages

Missing Packages

Lost Package in Transit If your package is lost in transit or tracking has not updated for more than 10 business days, please contact us immediately.

Once verified we will:

Replace it at no cost to you or
Full refund

Late Deliveries

We will do our best to deliver by the estimated delivery dates but cannot guarantee them due to shipping carrier delays, weather events, customs inspections or other circumstances beyond our control.

Damaged Goods

If your order is damaged, please email us within 48 hours of delivery with the following:

Your order ID
Pictures of the damaged article
Pictures of the shipping packaging

We will review the claim and make an appropriate disposition.

6. Wrong Address Policy

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

Elitee will not be responsible for orders that are delayed, returned, lost, or delivered to the wrong address due to incorrect information provided by the customer.

If you notice an error in your address after you have submitted your order, please contact us immediately before we have processed your order.