Refund policy

Return & Refund Policy

Your satisfaction matters to us. If you're not fully happy with your purchase, here's how our return and refund process works.

Return Eligibility

We accept returns within 14 days of the delivery date, provided that:

The shoes are unworn, unused, and in their original condition
The original packaging/shoebox is included and undamaged
Proof of purchase (order number or receipt) is provided

(Adjust the number of days to match your actual policy.)

Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale or clearance
Shoes that show signs of wear or damage not caused by a manufacturing defect
Items missing original packaging

How to Start a Return

Email us at support@elitee.store with your order number and reason for return.
Our team will review your request and provide return instructions.
Pack the item securely in its original box and ship it to the address we provide.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed back to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

If you'd like a different size or style, please contact us at support@elitee.store. Exchanges are subject to product availability.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no extra cost to you.