Shipping policy

Last Updated: October 9, 2026

At Elitee, we are committed to providing our customers with a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders are not normally processed on weekends or public holidays.

During holidays, promotional events, or periods of high order volume, processing may take additional time.

2. Shipping and Delivery Time

Estimated delivery times may vary depending on the shipping destination, shipping method, and product availability. Available delivery estimates will be displayed at checkout when applicable.

Delivery dates are estimates and are not guaranteed. Delays may occur due to weather, carrier operations, holidays, or other circumstances beyond our control.

3. Shipping Fees

Applicable shipping charges will be displayed at checkout before you complete your purchase. Any free-shipping offers will be subject to the terms stated on our website.

4. Order Tracking

When tracking information is available, we will send a shipping confirmation email with your tracking number or tracking link.

Please allow some time for tracking information to become available after the carrier receives and scans your package.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee address changes after an order has been processed or shipped.

6. Delayed, Lost, or Damaged Packages

If your package is delayed, appears to be lost, or arrives damaged, please contact our customer support team. We will review the available information and help determine the appropriate next steps.

7. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may arrive in separate packages. Tracking details will be provided when available.

8. International Shipping

International shipping availability and delivery times may vary. Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

9. Contact Information

For shipping questions or assistance with an order, please contact us through our website's Contact Us page.

Business Name: Elitee
Email: [Your Customer Support Email]
Phone: [Your Business Phone Number]
Business Address: [Your Business Address]

We aim to respond to customer inquiries within 24 hours during our regular support schedule.

Thank you for shopping with Elitee!