Shipping policy

Shipping Policy

Thank you for shopping with Elitee. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Once your order has shipped, delivery times are estimated as follows:

Destination	Estimated Delivery Time
Domestic (United States)	3–7 business days
International	7–15 business days

(Update these ranges based on your actual courier/logistics arrangement.)

Delivery times are estimates only and may vary due to courier delays, customs processing, weather, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery address and the shipping method selected. Any applicable free-shipping thresholds will be clearly displayed on our website.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your delivery status.

Customs, Duties, and Taxes (International Orders)

For international orders, any customs duties, import taxes, or fees are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before placing an order.

Delayed or Lost Shipments

If your order hasn't arrived within the estimated delivery window, please contact us at support@elitee.store with your order number so we can investigate with the shipping carrier.

Incorrect Address

Please double-check your shipping address before completing your order. Elitee is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided at checkout. Contact us as soon as possible if you notice an error.