FAQ

Frequently Asked Questions (FAQ)

1. What does Elitee sell?

Elitee is an online store specializing in shoes for men and women, offering a range of casual, everyday, and stylish footwear.

2. How do I place an order?

Simply browse our collection, select your preferred shoe, choose your size, add it to your cart, and complete the checkout process.

3. How do I know my correct shoe size?

Each product page includes a size guide. If you're unsure between two sizes, we recommend reaching out to our support team at support@elitee.store before ordering.

4. What payment methods do you accept?

Please see our Payment Policy page for the full list of accepted payment methods.

5. How long does shipping take?

Delivery times vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for estimated delivery windows.

6. Do you ship internationally?

Please check our Shipping Policy page for details on the regions we currently deliver to. If you have a specific location in mind, contact us to confirm availability.

7. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your package's progress.

8. What is your return/exchange policy?

We accept returns and exchanges within a specified period from the date of delivery, provided the item is unused and in its original packaging. Please see our Return & Refund Policy for full details.

9. What if I receive a damaged or wrong item?

If your order arrives damaged, defective, or incorrect, contact us immediately at support@elitee.store with your order number and photos of the item, and we'll resolve it as quickly as possible.